Privacy Policy — nagad88.pro

01 Introduction

nagad88.pro is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how nagad88.pro collects, uses, stores, and shares your personal data when you visit our website, create an account, make a deposit, place a bet, or contact our support team.

This policy applies to all services offered on nagad88.pro, including sports betting, casino games, live dealer games, lottery, and the nagad88.pro mobile app. By registering an account or using any part of the platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy. If you have any questions about how nagad88.pro handles your data, contact us at [email protected] before registering.

02 Data We Collect

nagad88.pro collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect are set out in the table below.

03 How We Collect Your Data

nagad88.pro collects your personal data through the following channels:

• Direct interactions — when you register an account, make a deposit, place a bet, or contact our support team, you provide data directly to us.
• Automated technologies — when you browse nagad88.pro, our servers automatically log technical data such as your IP address, device type, and pages visited.
• Payment providers — when you deposit or withdraw via Nagad or bKash, those providers share transaction confirmation data with us to credit or debit your account.
• Identity verification providers — when you submit documents for KYC verification, our verification partner processes and returns a result to us.
• Cookies and similar technologies — see the Cookies section below for full details.

We do not purchase personal data from data brokers or any other external sources. All data we hold about you comes from your direct interactions with nagad88.pro or from the service providers we use to operate the platform.

04 Why We Use Your Data

nagad88.pro uses your personal data for the following purposes:

• Account management — to create, maintain, and secure your nagad88.pro account.
• Payment processing — to process deposits and withdrawals via Nagad and bKash.
• Identity verification — to confirm your age and identity as required for responsible gaming compliance.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Customer support — to respond to your queries and resolve issues with your account.
• Responsible gaming — to monitor gaming patterns and intervene where we identify signs of problem gambling.
• Platform improvement — to understand how players use nagad88.pro and improve the experience over time.
• Legal compliance — to meet our obligations under applicable laws and regulations.
• Marketing communications — to send you information about promotions and offers on nagad88.pro, where you have opted in to receive these.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

05 Legal Basis for Processing

nagad88.pro processes your personal data on the following legal bases:

• Contract performance — processing your data is necessary to provide the services you signed up for, including account management and payment processing.
• Legal obligation — we are required to collect and retain certain data to comply with anti-money laundering regulations and age verification requirements.
• Legitimate interests — we process technical and usage data to keep the platform secure, prevent fraud, and improve our services.
• Consent — where we send you marketing communications, we do so only with your explicit consent. You can withdraw consent at any time by contacting support or updating your account preferences.

06 Sharing Your Data

nagad88.pro does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors — Nagad, bKash, and Rocket receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers — our KYC partner receives copies of identity documents you submit for verification. They are contractually bound to process this data only for verification purposes.
• IT and hosting providers — our platform infrastructure providers have access to data stored on their servers. All providers are bound by strict data processing agreements.
• Legal and regulatory authorities — we may disclose your data to law enforcement or regulatory bodies where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of our users.
• Business transfers — in the event of a merger, acquisition, or sale of nagad88.pro, your data may be transferred to the new owner. You will be notified of any such transfer.

07 Payment Data

nagad88.pro processes payments exclusively through Nagad, bKash, and Rocket. When you make a deposit or request a withdrawal, your mobile banking credentials are entered directly into the payment provider's interface — nagad88.pro does not store your Nagad or bKash PIN or password at any point.

We retain records of transaction amounts, dates, and reference numbers for accounting, fraud prevention, and regulatory compliance purposes. These records are kept for a minimum of five years in line with standard financial record-keeping requirements.

If you believe an unauthorised transaction has been made on your nagad88.pro account, contact our support team immediately at [email protected]. We will investigate and, where appropriate, work with the relevant payment provider to resolve the issue.

08 Cookies

nagad88.pro uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you play. You cannot opt out of essential cookies.
• Analytics cookies — help us understand which pages are visited most, how long players stay, and where they encounter problems. This data is aggregated and anonymised.
• Preference cookies — remember your settings, such as language preference and display options, so you do not have to set them every time you visit.
• Security cookies — used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using nagad88.pro, but some features may not work as smoothly.

09 Data Retention

nagad88.pro retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. The general retention periods we apply are:

• Account data — retained for the lifetime of your account plus 5 years after closure.
• Financial transaction records — retained for a minimum of 5 years to comply with financial regulations.
• Identity verification documents — retained for 5 years after account closure.
• Support communications — retained for 2 years after the query is resolved.
• Technical and usage logs — retained for up to 12 months, then anonymised or deleted.

When data is no longer required, nagad88.pro deletes or anonymises it securely. You may request early deletion of your data by contacting support, subject to any legal obligations that require us to retain it.

10 Your Rights

As a nagad88.pro player, you have the following rights over your personal data:

• Right of access — you can request a copy of all personal data we hold about you.
• Right to rectification — if any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can ask us to delete your personal data, subject to legal retention requirements.
• Right to restrict processing — you can ask us to pause processing of your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on consent (e.g. marketing emails), you can withdraw that consent at any time.
• Right to object — you can object to processing based on legitimate interests, including profiling.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

11 Security

nagad88.pro takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure, including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive data including identity documents and financial records.
• Role-based access controls so that only authorised staff can access personal data.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication options for player accounts.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.

12 Minors

nagad88.pro is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will close the account immediately and delete all associated personal data.

If you believe a minor has registered on nagad88.pro, please contact us at [email protected] so we can investigate and take appropriate action.

13 Changes to This Policy

nagad88.pro may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we update the "last updated" date at the top of this page. For significant changes, we will notify registered players via the contact details held on their account.

Continued use of nagad88.pro after a policy update constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how nagad88.pro handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 from the bottom-right corner of any page on nagad88.pro.
• FAQ: Visit our FAQ page for answers to common questions.

We aim to respond to all privacy-related enquiries within 30 days of receipt.